Return Policy

Return Policy

 A Return Material Authorization (RMA) is required for all returns.

 A Return Material Authorization (RMA) is an identifying number that allows us to track your return. A Return Authorization ensures you are properly credited for your return.  All returns must have a Return Authorization.

Please complete the online RMA Form, a representative will review the request and will provide further instructions on how to proceed. Please allow 48 - 72 business hours to review and investigate the RMA request.

Returns made without prior authorization will be denied.

Before you return anything, please read these policies:

Non-Cancelable / Non-Returnable Products: All products which are "built to order" or "made to order", or any item that requires HAZMAT shipping are non-refundable and non-returnable as specified by the manufacturers’ policies. This is non-negotiable.

Return Condition: Items must be returned in the original packaging and in the same condition as sold, and must include all product literature / instructions and blank warranty cards. Please do not write or place any stickers or labels on the original manufacturer’s packaging. If you return an item that has been opened or shows signs of wear or damage, we will issue a partial refund minus a restocking fee, both original shipping charge and return shipping fees.

Return Address: It is important that an RMA # is marked on the box and that the return package is shipped to the exact address provided in the Return Instructions. Use a shipping method that provides package tracking. Clearly mark your package with your RMA number.

Return Time Frame: You may return or exchange an item, with an approved RMA, within 5 days of receipt. Once a RMA is issued, you have 5 days to initiate the shipment of returning the item. If the item is not returned within that time period, a new RMA number must be requested and re-approved.

Return Shipping Charges: Unless you are returning a defective item, you will be responsible for all return shipping fees. The original shipping charge is not refundable. The customer is responsible for any and all shipping charges to return the product. We refund the full cost of the merchandise and all original shipping charges if your return is a result of our error.

Pre-paid Shipping Label: If you are offered a pre-paid return label, please be aware that each of these labels is assigned to a specific return. To make sure that you receive the correct refund, please do not include parts from multiple orders or shipments in same box.

Shipping Method: The item must be shipped by a traceable shipping method and the tracking information must be provided to Best Line Supply for record purposes.

Insurance of Return: The customer is responsible for insuring for the return shipment. The recommended insurance is the original product invoice value. Best Line Supply will not be responsible for lost or damaged merchandise.

Damaged/Lost Returns: If we receive the product damaged or it is lost in transit, you are responsible for filing any claims directly with your shipping company. Please allow at least 48-72 business hours from receipt for a reply as to how we will proceed.

Returns Inspection: Items returned will be inspected for damage or misuse at which time they may be subject to restocking fees, other fees or refused, prior to the issuance of any credit.

Restocking fee: Any product returned by Buyer due to Buyer’s error may be subject to a restocking charge up to 50% of the value of Product as specified in Seller’s invoice to Buyer.

Credit for Returns: Credit for refunds will be processed toward the same credit card used for payment of the original purchase. Credit will be processed within ten (10) business days after receipt of the product(s), allowing time for the receiving and evaluation process.  We are not responsible for the time or any delay it may take for the posting of the credit on your credit card statement.

Returning Products that Received Our Free Shipping Deal: If your purchase was eligible for our Free Shipping and you request a credit or refund for your return, we will credit or refund you minus the original cost to ship the item. If you exchange an item that was part of our Free Shipping Deal for a different item, you will be charged for shipping on your replacement item.

Returns of Non-Defective Products for Refund: Non-Defective products will be authorized for return within 5 days of the shipment receipt date if the equipment is still in new, re-sellable condition with the original manual(s), accessories, packing material and carton. Restocking fees will apply. We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of usage of the item.

Defective Product: Defective products may be returned for warranty repair/exchange within 5 days of the shipment receipt date.  After 5 days, returns will be handled by direct contact and in accordance with the warranty terms of the item's manufacturer.  Items that have malfunctioned due to mishandling, electrical overload, etc., will be subject to a repair charge by Product manufacturer. 

Damaged Product: If the package you receive is obviously damaged - make sure not to refuse it. First, check if the purchased product was damaged. In most cases the damage is on the outer box only and does not affect the product. If the product is found to be damaged, please Contact Us to request an RMA number as described above. Returns made without prior authorization will be denied.